Pega Teams Bridge — Call Simulator

POC middleware: simulate a CCaaS provider call-offered → push OpenCTI CALL_OFFERED to agent WebSocket.

Send call offered

Agent external ID (email or operator id) Caller number (E.164) Called number (E.164) Call ID (optional — auto-generated if empty) With sample conversation (Speech transcript + Azure OpenAI assist + AI Search knowledge) Sample conversation Conversation starts after (ms; time to accept the call)

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Connected WebSocket agents

Open a second tab with ?ws=<agentId> or connect via wss to register.

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This browser as agent

Listening as

Waiting for CALL_OFFERED…